PRIVACY POLICY

El Clásico Cab LLC – 21786 Canfield Ter., Sterling, VA, USA

1. Introduction

This Privacy Policy explains how El Clásico Cab LLC (“the Company,” “we,” “our,” or “us”) collects,

uses, stores, and protects customer information. By using our transportation services, booking a ride,

visiting our website, or communicating with us, you agree to the terms described in this Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Phone number

• Email address

• Pickup and drop-off locations

• Trip history

• Payment information (processed securely through third-party payment processors)

b. Device and Usage Information

• IP address

• Browser type

• Access times

• Website interaction data

• Mobile device information when using our services

c. SMS-Related Information

• Phone numbers used to subscribe to SMS messages

• SMS opt-in / opt-out status

• Message delivery confirmations

• Communication preferences

3. How We Collect Information

Information may be collected:

• Directly from customers when booking rides, contacting us, filling out forms, or subscribing to SMS

alerts

• Automatically through website analytics, cookies, or mobile interactions

• During service operations such as recording pickup/drop-off points or trip statuses

4. How We Use Customer Information

We use collected data to:

• Provide and operate transportation services

• Confirm ride requests and coordinate driver communication

• Process payments and send receipts

• Ensure passenger and driver safety

• Offer customer support

• Improve and optimize our operations

• Comply with local, state, and federal regulations

5. SMS Consent and Mobile Data

Customers who opt in to receive text messages may receive:

• Trip confirmations

• Driver arrival updates

• Scheduling alerts

• Customer service messages

Customers may opt out at any time by replying STOP to any message.

6. Information Sharing

We do not sell, rent, or share personal information for marketing. Information is only shared when

necessary:

• With trusted service providers (payment processors, dispatching systems)

• When required by law or court order

• To ensure safety, investigate fraud, or enforce company policies

Required Explicit Statement:

“Mobile subscription, SMS consent, and phone numbers collected for SMS communication purposes

will not be shared with third parties or affiliates for marketing purposes.”

7. Data Storage and Security

We use industry-standard security practices to protect customer data from unauthorized access,

misuse, or disclosure. While no system is completely secure, we take reasonable steps to safeguard all

personal information.

8. Data Retention

We retain customer information only as long as necessary to:

• Provide services

• Fulfill legal and regulatory requirements

• Resolve disputes

• Improve operations

Records of SMS consent may be kept for compliance purposes.

9. Customer Rights

Customers have the right to:

• Access their personal information

• Request updates or corrections

• Withdraw SMS communication consent

• Request deletion of certain data, as permitted by law

10. Children’s Privacy

We do not knowingly collect information from children under 13. Our services are intended for adults

and authorized users.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our official platforms.

Continued use of our services constitutes acceptance of the updated terms.